Voxidea is hiring an Intake Specialist to serve as the first point of contact for leads or clients seeking legal services. This is a fully remote role for a bilingual professional residing in Latin America, guiding individuals to appropriate resources and managing key administrative tasks.
What You'll Do
- Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience.
- Collect important information to understand client needs and assess how the firm can help.
- Listen empathetically to individuals and guide them to appropriate resources within or outside the firm.
- Complete legal forms and manage records of customer interactions.
- Schedule and coordinate consultations with legal experts.
- Follow up with clients to ensure their needs are met or provide additional support.
- Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork.
What We're Looking For
- Holds a bachelor’s degree.
- Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.
- Is proficient in managing calendars and information flow with accuracy and efficiency.
- Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written.
- Demonstrates excellent organizational and time-management skills.
- Maintains discretion and confidentiality when handling sensitive information.
- Permanently resides in Latin America.
- Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.
Nice to Have
- Has previous experience in sales, customer service, or a legal background.
Benefits & Compensation
- Biweekly payments guaranteed with no deductions from our end.
- Long-term opportunities to build a lasting professional relationship.
- Fully remote work from home with no onsite travel required.
- Paid time off: 2 weeks of paid leave and U.S. holiday recognition.
- Access to in-house psychological and wellness coaching services.
- Free training, language improvement sessions, and coaching programs.
- Free access to over 200 continuous improvement courses.
Work Mode
This is a fully remote position open to candidates permanently residing in Latin America.
