transcosmos is a global customer experience (CX) and business process outsourcing (BPO) partner headquartered in Japan, with over 60 years of expertise in delivering end-to-end solutions across 36 countries and regions. The company specializes in helping global businesses scale operations across Asia by combining deep local market knowledge with advanced technology and operational excellence.
transcosmos offers integrated services spanning customer experience optimization, AI-powered support, multilingual contact centers, back-office BPO, and digital transformation. Its solutions are tailored for diverse industries including automotive, finance, healthcare, retail, and technology, enabling clients to enhance customer satisfaction while reducing operational costs.
With a network of 186 sites and a workforce of over 70,000 professionals, transcosmos provides enterprise-grade capacity and consistent quality across markets. The company is recognized as a Leader in Customer Experience Management (CXM) in the Asia Pacific region by Everest Group and has earned Star Performer status for its year-over-year growth and operational excellence.
transcosmos leverages proprietary AI technologies such as Trans-Xsynk for intelligent automation and maintains strategic operation hubs across APAC, EMEA, and the Americas. Its customer-centric philosophy emphasizes long-term partnership, innovation, and sustainable business growth for clients worldwide.