ITSM for the AI era
Automate the help desk, onboarding/offboarding, JIT access, and more. Serval unlocks the magic of AI while respecting your security controls.
Serval meets employees wherever they already work. Requests can come in through Slack, Microsoft Teams, email, phone, your existing ticketing portal, or the Serval web app. Every submission flows into the same unified queue, so IT teams manage everything from one place, no matter how the request came in.
As a ticket progresses, the message in Slack or Teams updates in real time. Employees don't need to check a separate portal to see where their request stands.