PolyAI helps enterprises become the best version of themselves in every customer interaction. We work with them to build, run, govern, and improve dialog agents that handle their most complex customer conversations.
Founded in 2017, PolyAI started with the belief that enterprises shouldn't have to choose between scale and quality in customer service. Our founders, Cambridge machine learning researchers, believed voice AI could handle real complex dialog, not just simple requests.
Today, we power millions of customer conversations for the world's leading brands. Our Agentic Dialog Platform combines purpose-built AI with enterprise-grade controls, letting companies deploy voice agents that sound and act like their human representatives.