MOCAP is a leading outsourcing partner in Thailand and globally, specializing in Contact Center, BPO, and Market Research. Backed by global shareholders Mitsui Group, Loxbit PCL, and Altius Link, the company combines world-class standards with local expertise to deliver smarter operations and meaningful customer experiences.
The company offers a comprehensive ecosystem of digital BPO services, integrating people, processes, and technology to redefine modern business operations. Its core solutions include CX Management, which delivers end-to-end customer experience services across care, outreach, marketplace operations, and back-office support, ensuring seamless interactions at every touchpoint.
MOCAP also provides CX Strategy and Consulting to help businesses gain deep market insights and make data-driven decisions, along with CX Tech Innovation powered by AI and omni-channel platforms. These services enable intelligent workflows, real-time analytics, and future-ready customer experience infrastructure. The company is certified with ISO 27001:2022, ensuring robust IT security and compliance.
With a global delivery network and a team of dedicated professionals, MOCAP supports organizations in achieving efficiency, resilience, and sustainable growth. The company emphasizes employee engagement, continuous learning, and innovation, fostering a workplace culture that drives exceptional customer experiences and long-term success.