GLPI is an open-source IT service management (ITSM) software designed to help organizations manage their helpdesk, assets, financials, and user administration efficiently. It provides a comprehensive solution for tracking tickets, managing IT assets through a CMDB (Configuration Management Database), and handling budget and expense tracking.
The platform supports ITIL best practices and enables businesses to streamline their IT operations with features like incident management, problem management, change management, and service catalog. GLPI is highly customizable and extensible through plugins, allowing organizations to adapt it to their specific needs.
Developed and maintained by Teclib', the GLPI Project fosters a strong community of users and contributors worldwide. It offers both free and enterprise versions, with additional support, training, and premium plugins available for businesses requiring advanced functionality or professional assistance.