Feedback180° is a deep-tech company based in Thailand that specializes in advanced big data analytics solutions to enhance customer and employee experiences. The company leverages artificial intelligence and data analytics to help organizations gain deeper insights into customer behavior, improve service quality, and drive business growth.
Its core offerings include a Centralized NPS® Program, Voice of the Customer (VoC) Closed-loop Feedback platform, and Employee NPS® Experience Program. These solutions enable multi-location businesses to monitor customer loyalty, resolve issues in real time, and foster a customer-centric culture through data-driven decision-making.
Feedback180° also provides specialized services such as TH.Ai Text Analytics for Thai-language sentiment analysis, market conduct compliance tools aligned with Bank of Thailand regulations, and comprehensive data analytics services. The company supports industries with AI-powered insights, social media trend analysis, and customized dashboard implementation.
Trusted by leading enterprises including Microsoft, SCB, and PTT, Feedback180° combines local market expertise with cutting-edge technology to deliver scalable, adaptive digital solutions. The company emphasizes innovation, continuous learning, and strategic consulting to help businesses turn feedback into actionable improvements.