ContactCenterWorld.com is the World's Largest Contact Center association dedicated to advancing best practices in customer engagement and contact centers. Founded in 1998 by Raj Wadhwani, it was created to provide a global resource for contact center professionals to learn from each other, share proven strategies, and avoid common mistakes.
The organization supports over 230,000 members across 200 countries, offering resources, networking, certification, industry events, and a vast content database. It connects professionals at all levels to help them thrive in the dynamic contact center and customer experience (CX) space.
Key offerings include world-class award programs, training and certification, conferences in the Americas, EMEA, and APAC regions, and initiatives like the DREAM Team Award that recognize companies championing their people through development, reward, energizing, appreciation, and motivation.