Balto provides AI-powered software for contact centers, enabling real-time agent assist, voice AI, and omnichannel solutions. The platform helps improve customer experience through generative AI, compliance monitoring, quality assurance, and coaching tools.
Designed to integrate seamlessly with existing CCaaS platforms, Balto’s technology guides agents during live calls with real-time prompts, ensuring adherence to scripts and compliance regulations. It also automates note-taking and captures key insights from customer interactions.
The company serves a variety of industries including healthcare, insurance, banking, collections, and home improvement. Balto is recognized as a leader in cloud-based customer experience solutions, having been named CMP’s 2026 Cloud-Based CX Solution of the Year.