Augment CXM is a Customer Experience Management (CXM) platform that uses AI-powered business intelligence to help organizations improve customer service efficiency and customer experience. The platform analyzes digital and voice communications in real-time to uncover actionable insights.
It automatically breaks down customer conversations into intents, products discussed, and outcomes, providing visibility into key customer interactions. The system identifies spikes in customer inquiries, highlights agent performance issues, and helps prioritize initiatives with the greatest impact on customer experience.
Augment CXM integrates with major platforms like Salesforce, Zendesk, Oracle, and Amazon Connect, enabling contact centers to enhance operations and deliver better customer outcomes through AI-driven analytics.